FAQ & Privacy Policy

This website ( https://sinribbon.com ) is owned and managed solely by myself, Sin Ribbon.

SHOP
✚ Payments are processed through PayPal. However, you do NOT need a PayPal account to order.
✚ Orders are shipped from the United States. Shipping is FREE for U.S. customers. The shipping rate is a flat $15 everywhere else.
✚ All orders are shipped via the United States Postal Service and include tracking. You will be provided with the tracking number upon shipment. International orders receive a customs number but will not be trackable once they leave the United States. You should check with your local post office about tracking your order thereafter.
✚ International customers may be charged duty fees, taxes, or customs fees when receiving their order. I am not responsible for these fees, so if you have concerns, check with your local post office. Sometimes there are delays due to customs, but again, these circumstances are outside my control.
✚ Your name, address, phone number, and e-mail are collected and stored on this site for the purposes of processing your order. Your information is not used outside of contacting you about your order and shipping your items. All orders are personally shipped and packaged by myself.
✚ Your payment information is NOT stored on this site. It is processed via PayPal and never provided to me. By placing your order, you agree to allow Paypal to process your payment information. You can read their privacy policy here.
✚ I do not sell or disclose customer details to a third party. I only use the information you provide to fulfill your order.
✚ Customers must be eighteen (18) years of age or older. If you are under the age of eighteen, please have a parent or legal guardian make the purchase on your behalf. Contact information and financial information must belong to the parent or legal guardian.
✚ Under data protection laws, you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent. Please contact sinribbon[at]gmail.com for these inquiries.
✚ Please contact ASAP if there is a problem with your order or to report lost or damaged items. Keep all original packing materials as they may be needed for insurance investigation purposes. Photos and other details may be requested.

COUPONS & SALES
✚ Patreon Patrons receive seasonal coupons for my Official Storefront (sinribbon.com/shop) and other authorized retailers, such as INPRNT. Patrons can also qualify for up to 10% off at my Official Storefront and 5% off commissions as well.
✚ Other shop sales are run at random times throughout the year. The best way to stay updated is to follow me on Instagram or Patreon.

MATERIALS
✚ Watercolors: Winsor & Newton, Sennelier
✚ Acrylic: Liquitex, Winsor & Newton, Golden
✚ Gouache: Winsor & Newton, Holbein Acryla
✚ Brushes: Princeton mostly
✚ Glue: Books by Hand pH Neutral PVA Adhesive (archival bookbinding glue)
✚ Paper: Arches 100% cotton hot- or cold-pressed watercolor paper usually

THIRD-PARTY LINKS
✚ Some third-party links are Amazon Associate links, meaning I receive a small percentage for qualifying purchases. This does not affect the price on your end whatsoever.
✚ This website may include links to other third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. I do not control these third-party websites and am not responsible for their privacy statements.

PRIVACY POLICY CHANGES
✚ Although most changes are likely to be minor, I may change the Privacy Policy from time to time and at my sole discretion. I encourage visitors to frequently check this page for any changes to the Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.